Miscommunication in the Workplace

I’m sure we can all relate to miscommunication with a boss or fellow employee at work. When this happens, processes could potentially fall behind or customers could become angry about not being properly attended to. Without having good communication skills in the workplace, it is hard to get things done in a timely manner. Proper communication is vital to a workplace running smoothly and efficiently.

There are many reasons behind miscommunication in the workplace. One of the main issues is language barriers. I have had bosses, as well as customers, who spoke a different language than I do and it is tough trying to figure out what they need and how to appropriately help them. It is nice having interpreters that can help, but the communication issue is still always there. Another really big reason behind the lack of communication is being given confusing information. For example, if my boss tells me to do something but I am not sure what she means, I might not get the process done as effectively as I would if I fully understood what needed to be done. Be sure to double check information with the person in charge to make sure it is correct.

Along with confusing information being given, there might also not be enough information being given. If there isn’t enough information given, the process might not get completed all the way. My boss has left out some information when giving me a project to do and I had to go back and redo some of it and it is just frustrating. Be sure to get all of the information out in a timely manner to the person doing the job in order for the job to get completed properly.

There might also be miscommunication between employees. When talking to a coworker, people need to be sure to not put it in a way for the other person to misinterpret what is trying to be said. Be sure to have a clear understanding of the point you are trying to get across before sharing it with someone. Some employees have trouble listening to their leaders. If employees don’t fully listen to what their bosses are telling them to do, they won’t efficiently get the job done.

Another big issue in the workplace is mixing personal lives with professional lives. People need to be sure to leave their personal lives at home before coming to work. There is no reason for everyone to know what is going on with you outside of work, unless you feel the need to talk to human resources. Bringing personal lives into the workplace takes the mind off of the job you are doing, causing mistakes to happen and sometimes those mistakes could cost you your job.

Having negative attitudes in the workplace could cause miscommunication to occur. There could be two employees that do not get along, creating communication issues. There could also be an employee that doesn’t particularly care for their job, causing them to not listen to direction as much as others. Negative attitudes could cause the workplace to be a hostile environment, which could lead to other problems in the future.

Having effective communication in a workplace is an essential part of getting the job done that is needed. If there are communication issues, the workplace could have meetings to talk about them and fix them to the best of their abilities. It is a good idea to talk about things that are going wrong so that it won’t be an issue in the future and things will fun more efficiently and smoothly. Good communication leads to effective productivity, which leads to happy managers and employees.

By: Taylor Bray, Accounting major at IUPUC

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