Frame of Reference

How does your frame of reference affect how well you are able to complete the task at hand? This is a question I find myself asking when preparing this blog. There are many times I have overlooked the importance of this. Over the last year I have learned from personal experience on how my frame of reference can affect how I approach problems in the workplace.

The first step to understanding the role of your frame of reference is to know what the frame consists of. This can vary by your location and the activity you are currently participating in. My frame of reference at work focuses on mainly cost and revenue generated. I am also from Generation Z. This has a larger effect on the technological side. I see the advantage of how technology can improve efficiency even if It cost more than standard equipment.

I reflect over the past experiences I had at work while thinking about my frame of reference. Many of these issues could have been resolved earlier if I would have stepped back from the situation to define how I am viewing the issue versus how the other person views the issue. Most business are trying to make as much profit as they can while keeping their customers happy. Working in the quoting department is just that. We try to maximize our profit. While I look at this my customer is trying to minimize their cost. It is best to approach this as if we were a partnership. We both need to agree to the price that satisfies both of us. While this process sounds simple it took us around 2 weeks to accomplish. If we would have started out at the point where we both were transparent with our needs this process could have taken only a few days.

In my short time in business I have found it best to take a few minutes before each meeting and analyze where my customer/coworker is coming from these meetings would have been more productive. We also would have been more efficient which frees us up in order to do other tasks. Going forward I plan on scheduling a few minutes into my calendar in order to my position to that of my opposition.

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