Internet Consensus and IUPUC

If you go to the dictionary or Google the term “internet consensus” you won’t find much, if anything; believe me I tried. However unfamiliar the term may seem, the concept is something we are all acquainted with. Internet consensus is simply creating a format on the internet for people to collectively put their thoughts and opinions. Then you have a large source of information ready and available to you for whatever the purpose of collecting the data was for. I have three prime examples of internet consensus:

2002: M&M color change
Changing colors isn’t a new procedure for M&M’s. They changed their tan M&M to blue back in 1995. They had the choice of blue, pink, or purple and had to call a 1-800-FUN-COLOR hotline to place their vote. What about internet consensus?  It wasn’t until 2002 that M&M decided to introduce another new color, but this time voting was done via the internet. The choices were pink, purple or aqua. There were advertisements abroad, all over the world. Consumers were invited to go online to M&M Global Vote and vote for the next color. M&M marketed this new campaign to all sorts of media. In one particular instance M&M had put a voting poll on the AOL homepage, and in a single day registered over 600,000 votes! After the time was up, the internet consensus determined that purple was to be the new M&M color.

2009: Live Music by Mass Animation    <watch video here>
Mass Animation, a computer graphics company out of California, teamed up with Facebook to create an interactive consensus with Facebook users. People had the option to download software that had unfinished clips of a possible story line and make it their own. They then submitted their short film layout and people could then vote on them. The winning submission with the most votes won a Dell XPS System, and every week the submission with the most votes won $500 per shot. Once the polls were closed, Mass Animation studios then finished the short film and Sony then showed the short film on the big screen with Planet 51. The internet consensus produced a high quality and entertaining short film.

2010: DEWmocracy <get out and vote!>  <watch video here>
Pepsi knew it had a fan craze base with Mountain Dew products and wanted to provide tasty options to its many loving fans. They provided the simplest solution: give them what they want! Pepsi created a very comprehensive poll method allowing their fans to choose everything about the new product: the flavor,  color, name, label design and fans even had the option to choose which campaign companies would make the new commercials. That’s not all! Then they finally had the option to choose one of the three drinks they created to be the new mountain dew product. Geniuses.

IUPUC
With the knowledge that internet consensus is successful and can provide profitable data, how do we implement that at IUPUC? It would be simple for IUPUC to question their students with an on screen poll installed on all the lab computers. A lot of people are investing in smart phones and use an IU mobile app. IUPUC could use that app to retrieve poll answers. So what kind of information would IUPUC receive through internet consensus? IUPUC could ask the students and teachers about what kind of new lunch item they would like to see at the café. Ask the students what class they would really be interested in taking that isn’t provided. Come up with community volunteer ideas and let the students decide on which one they would like to participate in. Find out what pressing topics we are interested in and give those majoring in journalism an opportunity to write about what we want to know more about. Any information that IUPUC needs to come to conclusions or for research can be done through internet consensus via webpages, mobile apps, Facebook, Twitter and more.

By: Amanda Jo Lucas, Business Entrepreneurship Major – IUPUC

<additional dewmocracy video> <additional dewmocracy video>

Real World Examples of Groupthink and the Consequences

 

First, what is Groupthink?

Groupthink was discovered as an undesirable by-product of group cohesiveness by a psychologist named Irving Janis. He further defined groupthink as a “mode of thinking that people engage in when they are deeply involved in a cohesive in-group, when the members’ striving for unanimity override their motivation to realistically appraise alternative courses of action.”

What are the symptoms of Groupthink?

Excessive Optimism                                      Assumptions of Inherent Morality

Suppression of Dissent                                 Desperate Quests for Unanimity

Stereotyping                                                  Rationalizing

  • These symptoms create a decision-making climate where the probability of making a poor decision is very high.

Real World Examples and Their Consequences

Corporate

Swissair’s Collapse: Thought to be so financially stable that people referred to it as the “Flying Bank.” Poor decision-making processes eventually led to its collapse.

Symptoms: The belief that the group is invulnerable and the belief in the morality of the group.

Lack of expertise, similar backgrounds / norms and pressure to conform were also present.

Consequences: Collapse of Swissair

Political

Vietnam: Groupthink is believed to be main reason for the war. Strategic advisors in 3 successive administrations rubber-stamped battle plans laced with false assumptions.

Symptoms: Groupthink prevented contradictory views to the war from being expressed and subsequently evaluated.

Consequences: 58,220 United States servicemen died.

Newly studied areas of groupthink outside of Politics and Business where symptoms were present.

Sports

Major League Umpire Association: In 1999, the Major League Baseball Association staged a mass resignation in a failed attempt to gain a stronger negotiating stance.

Symptoms: The umpires overestimated the power that they had over the baseball league and the strength of their group’s resolve. There was the presence of self-censorship; some umpires who disagreed with the decision to resign failed to voice their dissent.

Consequences: Failed strategy, Major League Baseball accepted their resignations, 22 umpires were out of jobs and eventually replaced.

Groupthink Consequences and Preventing Them

Previous examples show how groupthink can have devastating consequences. In some cases, thousands of lost lives have been associated with it.

How can we prevent groupthink?

According to Irving Janis, there are some things we can do to improve decision quality in cohesive groups but groupthink will always be a threat.

Most Important: Group members must always ask, “Are we allowing ourselves to become victims of groupthink?”

                Fundamental prevention measures:

  1. Avoid the use of groups to rubber-stamp decisions.
  2. Urge each group member to be a critical evaluator.
  3. Bring in outside experts for fresh perspectives.
  4. Assign someone the role of challenging assumptions.
  5. Take time to consider possible consequences of action.

References:

Kreitner, Robert. Management. Mason, OH: South-Western Cengage Learning, 2009. Book.

By David Rice, Business (Computer Information Systems) Major-Indiana University Purdue University Columbus